FAQs

You can start a custom order by reaching out to us through our contact form or by calling our team directly. We’ll discuss the details and guide you through the customization process.

Our primary focus is on 1/24 scale models, but we also work on other sizes on a case-by-case basis. Let us know if you have specific size requirements, and we’ll do our best to accommodate.

Absolutely! We keep you informed with regular photos throughout the build process so you can see your model come to life and ensure it meets your expectations.

Yes, we offer both non-functioning models and functioning models with working lights. Let us know what you prefer when placing your order.

If your model arrives damaged, simply report it within three days of delivery, and we’ll repair it at no extra cost.

We use high-quality materials, including durable metals and premium paints, to ensure each model is both detailed and long-lasting.

Custom models typically take several weeks to complete, depending on the complexity and current orders. We’ll give you a timeline during your initial consultation.

While our models are durable, we recommend keeping them indoors for longevity, as exposure to weather can affect the materials over time.

Yes, our models make excellent gifts! Just let us know, and we’ll package it securely. We can also include a personalized note upon request.

To keep your model looking its best, dust it regularly with a soft cloth and avoid using harsh chemicals. For more detailed care instructions, feel free to reach out to us.